Shipping policy
GLOBALSHOP Shipping Policy
Thank you for shopping with GLOBALSHOP. We work with multiple fulfillment partners to offer a variety of products. Because products may be shipped from different locations, processing and delivery times may vary depending on the product, destination, and fulfillment partner.
ORDER PROCESSING
Orders typically require processing before shipment. Processing times may vary depending on the product, availability, fulfillment partner, weekends, holidays, and other circumstances.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information when tracking is available.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on the product, shipping destination, fulfillment location, and carrier.
Any delivery timeframe displayed on our website or provided after purchase is an estimate and is not guaranteed. Delays may occasionally occur due to carrier delays, customs processing, weather, high order volumes, holidays, or other circumstances outside our reasonable control.
MULTIPLE PACKAGES
Because GLOBALSHOP works with multiple fulfillment partners, products from the same order may be shipped separately and may arrive at different times.
Receiving one package does not necessarily mean the rest of your order is missing. Additional tracking information may be provided when available.
SHIPPING COSTS
Any applicable shipping charges will be displayed during checkout before you complete your purchase. Shipping costs may vary depending on the product, destination, and shipping method available.
TRACKING
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after a tracking number is issued.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at josephbenby@gmail.com. We will attempt to update the information before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
DELAYS, LOST, OR DAMAGED PACKAGES
If your order is significantly delayed, appears to be lost, arrives damaged, or you receive an incorrect item, please contact us at josephbenby@gmail.com with your order number and relevant details.
For damaged or incorrect items, we may request photos or videos to help us review the issue.
We will review the situation and work with the applicable fulfillment partner or carrier to determine an appropriate resolution in accordance with our policies.
INTERNATIONAL ORDERS
International shipments may be subject to customs processing, import duties, taxes, or other fees depending on the destination country. Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable import duties, taxes, or customs charges.
Customs processing may also cause additional delivery delays.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible. We will attempt to cancel the order before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
RETURNS AND REFUNDS
Returns and refunds are handled according to our Return & Refund Policy. Please contact us before returning any product, as return instructions and locations may vary depending on the product and fulfillment partner.
CONTACT US
If you have questions about shipping or your order, contact:
GLOBALSHOP
Email: josephbenby@gmail.com