Refund policy
GLOBALSHOP Return & Refund Policy
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us before returning any item.
Return Requests
Return requests must be submitted within 30 days of receiving your order. To be eligible for a return, the item must generally be unused, in the same condition in which it was received, and in its original packaging when applicable.
To request a return, contact us at josephbenby@gmail.com with your order number and the reason for your request.
Do not send an item back without contacting us first. Because GLOBALSHOP works with multiple fulfillment partners, the appropriate return location and return instructions may vary depending on the product and order. If your return is approved, we will provide the applicable return instructions and return address.
Items returned without prior authorization may not be accepted.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or an item is missing, contact us as soon as possible at josephbenby@gmail.com.
Please include your order number and clear photos or videos showing the issue when applicable. We will review the request and, when approved, provide an appropriate resolution, which may include a replacement, refund, or other available solution.
Return Shipping
Return shipping costs depend on the reason for the return and the circumstances of the order. Please contact us before returning an item so we can provide the correct instructions and let you know whether any return shipping costs apply.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, personalization, or other reasons. These may include personalized or custom-made products, perishable goods, personal-care products that have been opened or used, hazardous materials, and gift cards.
Please contact us if you have questions about whether a particular product is eligible for return.
Exchanges
If you would like a different item, please contact us first. Depending on the product and fulfillment partner, we will provide the available options.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will attempt to cancel it before processing or shipment, but cancellation cannot be guaranteed once an order has entered processing or has shipped.
Refunds
If a refund is approved, it will be issued to your original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.
Shipping charges, if any, may not be refundable except where required by applicable law or when otherwise stated by GLOBALSHOP.
European Union Customers
If your purchase is subject to European Union consumer laws, you may have additional statutory rights, including certain withdrawal rights. Nothing in this policy is intended to limit rights that cannot legally be excluded.
Contact Us
For questions regarding returns or refunds, contact:
GLOBALSHOP
Email: josephbenby@gmail.com